Returns & Refunds | RyQelo<\/title><\/p>\n<style>\n:root{\n --theme-primary:#B11226;\n --theme-secondary:#7A0C1A;\n --ink:#14161b;--text:#515760;--muted:#7a8088;--line:#e2e5e9;--soft:#f7f8f9;--soft2:#fbfbfc;--white:#fff;\n --max:1220px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px;text-decoration-thickness:1px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:5px}\n.shell{max-width:var(--max);margin:0 auto;padding:0 26px 70px;overflow-wrap:anywhere}\n.doc-head{display:grid;grid-template-columns:230px minmax(0,1fr);border-top:5px solid var(--theme-primary);border-bottom:1px solid var(--line)}\n.doc-meta{padding:28px 26px 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var(--line)}.band>div:last-child{border-bottom:0}.ledger-row{grid-template-columns:1fr;gap:4px}h1{font-size:clamp(2.4rem,15vw,3.8rem)}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.return-lanes{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0;margin:30px 0 38px;border-top:1px solid var(--line);border-left:1px solid var(--line)}.lane{display:block;padding:24px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.lane-code{display:inline-grid;place-items:center;width:34px;height:34px;margin-bottom:16px;border:1px solid var(--theme-primary);color:var(--theme-primary);font-size:.74rem;font-weight:900}.lane h2{font-size:1.2rem}.lane .cost{margin-top:13px;padding-top:12px;border-top:1px solid var(--line);font-weight:800;color:var(--ink)}\n.return-steps{counter-reset:ret;display:grid;grid-template-columns:repeat(2,1fr);gap:0;margin:24px 0;border-top:1px solid var(--line);border-left:1px solid var(--line)}.return-step{position:relative;padding:22px 22px 22px 58px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.return-step:before{counter-increment:ret;content:counter(ret,decimal-leading-zero);position:absolute;left:18px;top:21px;color:var(--theme-primary);font-size:.72rem;font-weight:900;letter-spacing:.08em}.refund-line{display:grid;grid-template-columns:230px minmax(0,1fr);gap:28px;padding:17px 0;border-top:1px solid var(--line)}.refund-line:last-child{border-bottom:1px solid var(--line)}.refund-line strong{color:var(--ink)}\n@media(max-width:820px){.return-lanes{grid-template-columns:1fr}.refund-line{grid-template-columns:1fr;gap:4px}}@media(max-width:560px){.return-steps{grid-template-columns:1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"doc-head\">\n<div class=\"doc-meta\"><span class=\"brandline\">RyQelo<\/span><span class=\"updated\"><b>Last updated<\/b>8 September 2026<\/span><\/div>\n<div class=\"title-stack\"><span class=\"kicker\">Returns policy<\/span><\/p>\n<h1>Returns & Refunds<\/h1>\n<p class=\"lead\">Return eligibility, shipping responsibility, direct exchanges, refund timing and EU statutory withdrawal rights.<\/p>\n<\/div>\n<\/header>\n<div class=\"band\">\n<div><small>Return request<\/small><strong>14 calendar days<\/strong><\/div>\n<div><small>Restocking fee<\/small><strong>None<\/strong><\/div>\n<div><small>Direct exchanges<\/small><strong>Supported<\/strong><\/div>\n<div><small>Refund target<\/small><strong>Within 7 business days*<\/strong><\/div>\n<\/div>\n<p><strong>No restocking fee is charged.<\/strong><\/p>\n<section class=\"return-lanes\">\n<div class=\"lane\">\n<div class=\"lane-code\">A<\/div>\n<div>\n<h2>Change-of-mind \/ normal return<\/h2>\n<\/div>\n<div>\n<p>For products covered by the ordinary return policy, a return request must be registered within 14 calendar days after receipt. Normal non-defective reasons may include change of mind, no longer wanted, size preference or personal preference.<\/p>\n<p class=\"cost\">Return shipping: customer pays.<\/p>\n<\/div>\n<\/div>\n<div class=\"lane\">\n<div class=\"lane-code\">B<\/div>\n<div>\n<h2>Damaged, defective, incorrect or incomplete goods<\/h2>\n<\/div>\n<div>\n<p>Contact support promptly with the relevant order information. Necessary return shipping resulting from damaged, defective, incorrect or incomplete goods is borne by the merchant.<\/p>\n<p class=\"cost\">Applicable return shipping: merchant pays.<\/p>\n<\/div>\n<\/div>\n<div class=\"lane\">\n<div class=\"lane-code\">C<\/div>\n<div>\n<h2>EU statutory withdrawal<\/h2>\n<\/div>\n<div>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw from the contract without giving a reason. The customer bears return shipping where that responsibility was clearly disclosed before purchase.<\/p>\n<p>Where required by applicable law, the standard original delivery cost is refunded. If a more expensive delivery option was chosen, the supplementary amount above the least expensive standard delivery option may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\">\n<div class=\"eyebrow\">Return process<\/div>\n<div>\n<h2>How to register and send a return<\/h2>\n<\/div>\n<\/div>\n<div class=\"return-steps\">\n<div class=\"return-step\"><strong>Contact support<\/strong><\/p>\n<p>Email support@ryqelo.com within the applicable return period.<\/p>\n<\/div>\n<div class=\"return-step\"><strong>Receive instructions<\/strong><\/p>\n<p>Wait for the return instructions and the appropriate return destination.<\/p>\n<\/div>\n<div class=\"return-step\"><strong>Send the goods<\/strong><\/p>\n<p>Follow the provided return steps and retain shipment evidence where appropriate.<\/p>\n<\/div>\n<div class=\"return-step\"><strong>Refund or exchange<\/strong><\/p>\n<p>After return handling, an approved refund or exchange is processed according to the applicable rules.<\/p>\n<\/div>\n<\/div>\n<div class=\"notice\"><strong>Return address.<\/strong> Unit B1-671, Financial Port, Shanglin Subdistrict Office, Fengdong New City\nXixian New Area Shaanxi Province 710086\nChina is the registered business address and is not automatically the return address. Do not send a return there unless the return instructions specifically direct you to do so.<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\">\n<div class=\"eyebrow\">Condition<\/div>\n<div>\n<h2>Ordinary change-of-mind returns<\/h2>\n<\/div>\n<\/div>\n<p>For an ordinary change-of-mind return, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. These conditions do not remove mandatory statutory consumer rights.<\/p>\n<p>For an EU statutory withdrawal, the consumer may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, comparable to examination in a physical shop. A reduction in value may be addressed in accordance with applicable law where handling goes beyond that level.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\">\n<div class=\"eyebrow\">Exchanges<\/div>\n<div>\n<h2>Direct exchange costs<\/h2>\n<\/div>\n<\/div>\n<div class=\"table-wrap\">\n<table>\n<thead>\n<tr>\n<th>Exchange reason<\/th>\n<th>Return shipping<\/th>\n<th>Replacement shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Wrong size preference \/ change of mind \/ personal preference \/ other non-defective exchange<\/td>\n<td>Customer<\/td>\n<td>Customer<\/td>\n<\/tr>\n<tr>\n<td>Damaged \/ defective \/ incorrect \/ incomplete goods<\/td>\n<td>Merchant<\/td>\n<td>Merchant<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\">\n<div class=\"eyebrow\">Refunds<\/div>\n<div>\n<h2>Refund timing and method<\/h2>\n<\/div>\n<\/div>\n<div class=\"refund-line\"><strong>Merchant processing target<\/strong><\/p>\n<p>Approved refunds are targeted for processing within 7 business days after returned goods are received and the necessary review is completed.<\/p>\n<\/div>\n<div class=\"refund-line\"><strong>Statutory deadlines<\/strong><\/p>\n<p>The 7-business-day target does not extend, reduce or replace any mandatory statutory refund deadline. For an EU statutory withdrawal, refund timing follows applicable mandatory law.<\/p>\n<\/div>\n<div class=\"refund-line\"><strong>EU refund hold<\/strong><\/p>\n<p>Where permitted by applicable law, the refund may be withheld until returned goods are received or the customer provides evidence that the goods were sent back, according to the applicable legal rule.<\/p>\n<\/div>\n<div class=\"refund-line\"><strong>Refund method<\/strong><\/p>\n<p>Approved refunds are generally returned to the original payment method. Banks, card issuers or payment providers may take additional time to display the credit.<\/p>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\">\n<div class=\"eyebrow\">Exceptions<\/div>\n<div>\n<h2>Personalised or made-to-order goods, where applicable<\/h2>\n<\/div>\n<\/div>\n<p>If clearly personalised, custom-made or made-to-order goods are offered and an applicable statutory withdrawal exception applies, those goods may be excluded from ordinary change-of-mind withdrawal to the extent permitted by law. This does not remove rights relating to defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<div class=\"footerline\"><strong>Statutory rights.<\/strong> Nothing in this policy limits Mandatory Statutory Consumer Rights that cannot lawfully be excluded or reduced.<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Last updated Returns policy Returns & Refunds Return eligibility, shipping responsibility, direct exchanges, refund timing and EU statutory withdrawal rights. Return request14 calendar days Restocking feeNone Direct exchangesSupported Refund targetWithin 7 business days* No restocking fee is charged. A Change-of-mind \/ normal return For products covered by the ordinary return policy, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24469,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24469"}],"wp:attachment":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}