Terms of Use | RyQelo<\/title><\/p>\n<style>\n:root{\n --theme-primary:#B11226;\n --theme-secondary:#7A0C1A;\n --ink:#14161b;--text:#515760;--muted:#7a8088;--line:#e2e5e9;--soft:#f7f8f9;--soft2:#fbfbfc;--white:#fff;\n --max:1220px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px;text-decoration-thickness:1px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:5px}\n.shell{max-width:var(--max);margin:0 auto;padding:0 26px 70px;overflow-wrap:anywhere}\n.doc-head{display:grid;grid-template-columns:230px minmax(0,1fr);border-top:5px solid var(--theme-primary);border-bottom:1px solid var(--line)}\n.doc-meta{padding:28px 26px 30px 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var(--line)}.band>div:last-child{border-bottom:0}.ledger-row{grid-template-columns:1fr;gap:4px}h1{font-size:clamp(2.4rem,15vw,3.8rem)}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.terms-shell{display:block;padding-top:30px}.terms-index{position:static;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));border-top:1px solid var(--line);border-left:1px solid var(--line);margin-bottom:40px}.terms-index a{display:flex;justify-content:flex-start;gap:9px;padding:9px 11px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);color:var(--text);font-size:.78rem;text-decoration:none}.terms-index a span{color:var(--theme-primary);font-weight:900}.chapter{margin:0 0 42px}.chapter-title{display:grid;grid-template-columns:170px minmax(0,1fr);gap:30px;align-items:end;padding:0 0 12px;border-bottom:2px solid var(--ink)}.chapter-title span{color:var(--theme-primary);font-size:.72rem;font-weight:900;letter-spacing:.09em;text-transform:uppercase}.chapter-title h2{margin:0}.clause{display:grid;grid-template-columns:58px 220px minmax(0,1fr);gap:22px;padding:17px 0;border-bottom:1px solid var(--line)}.clause-num{color:var(--theme-primary);font-size:.72rem;font-weight:900;letter-spacing:.08em}.clause h3{margin:0}.clause p:last-child{margin-bottom:0}\n@media(max-width:850px){.terms-index{grid-template-columns:repeat(2,1fr)}.clause{grid-template-columns:48px minmax(0,1fr)}.clause>div:last-child{grid-column:2}.chapter-title{grid-template-columns:1fr;gap:4px}}@media(max-width:520px){.terms-index{grid-template-columns:1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"doc-head\">\n<div class=\"doc-meta\"><span class=\"brandline\">RyQelo<\/span><span class=\"updated\"><b>Last updated<\/b>8 September 2026<\/span><\/div>\n<div class=\"title-stack\"><span class=\"kicker\">Website terms<\/span><\/p>\n<h1>Terms of Use<\/h1>\n<p class=\"lead\">Terms governing website use, orders, payment, delivery, returns, refunds and applicable consumer rights.<\/p>\n<\/div>\n<\/header>\n<div class=\"terms-shell\">\n<nav class=\"terms-index\" aria-label=\"Terms contents\"><a href=\"#t01\"><span>01<\/span>Scope<\/a><a href=\"#t02\"><span>02<\/span>Website Use<\/a><a href=\"#t03\"><span>03<\/span>Product Information<\/a><a href=\"#t04\"><span>04<\/span>Prices and Taxes<\/a><a href=\"#t05\"><span>05<\/span>Orders<\/a><a href=\"#t06\"><span>06<\/span>Order Acceptance<\/a><a href=\"#t07\"><span>07<\/span>Processing<\/a><a href=\"#t08\"><span>08<\/span>Cancellation<\/a><a href=\"#t09\"><span>09<\/span>Address Changes<\/a><a href=\"#t10\"><span>10<\/span>Payments<\/a><a href=\"#t11\"><span>11<\/span>Shipping Fees<\/a><a href=\"#t12\"><span>12<\/span>Free Shipping<\/a><a href=\"#t13\"><span>13<\/span>Dispatch<\/a><a href=\"#t14\"><span>14<\/span>Estimated Delivery<\/a><a href=\"#t15\"><span>15<\/span>Tracking<\/a><a href=\"#t16\"><span>16<\/span>Customs and Import Duties<\/a><a href=\"#t17\"><span>17<\/span>Lost Parcels<\/a><a href=\"#t18\"><span>18<\/span>EU Right of Withdrawal<\/a><a href=\"#t19\"><span>19<\/span>Returns<\/a><a href=\"#t20\"><span>20<\/span>Return Shipping<\/a><a href=\"#t21\"><span>21<\/span>Exchanges<\/a><a href=\"#t22\"><span>22<\/span>Defective \/ Incorrect \/ Incomplete Goods<\/a><a href=\"#t23\"><span>23<\/span>Refunds<\/a><a href=\"#t24\"><span>24<\/span>Personalised Goods Exception Where Applicable<\/a><a href=\"#t25\"><span>25<\/span>Statutory Consumer Rights<\/a><a href=\"#t26\"><span>26<\/span>Intellectual Property<\/a><a href=\"#t27\"><span>27<\/span>Liability<\/a><a href=\"#t28\"><span>28<\/span>Privacy<\/a><a href=\"#t29\"><span>29<\/span>Changes<\/a><a href=\"#t30\"><span>30<\/span>Contact<\/a><\/nav>\n<div>\n<section class=\"chapter\">\n<div class=\"chapter-title\"><span>Chapter I<\/span><\/p>\n<h2>Website & orders<\/h2>\n<\/div>\n<section class=\"clause\" id=\"t01\">\n<div class=\"clause-num\">01<\/div>\n<div>\n<h3>Scope<\/h3>\n<\/div>\n<div>\n<p>These Terms of Use apply to use of this website and purchases made through it, subject to mandatory applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t02\">\n<div class=\"clause-num\">02<\/div>\n<div>\n<h3>Website Use<\/h3>\n<\/div>\n<div>\n<p>Use the website lawfully and do not interfere with its security, operation or other users.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t03\">\n<div class=\"clause-num\">03<\/div>\n<div>\n<h3>Product Information<\/h3>\n<\/div>\n<div>\n<p>We aim to present product descriptions and information clearly. Product details, availability and presentation may be updated where appropriate.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t04\">\n<div class=\"clause-num\">04<\/div>\n<div>\n<h3>Prices and Taxes<\/h3>\n<\/div>\n<div>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t05\">\n<div class=\"clause-num\">05<\/div>\n<div>\n<h3>Orders<\/h3>\n<\/div>\n<div>\n<p>Submitting an order is a request to purchase the selected products under the information and prices displayed at checkout.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t06\">\n<div class=\"clause-num\">06<\/div>\n<div>\n<h3>Order Acceptance<\/h3>\n<\/div>\n<div>\n<p>An order is accepted when confirmed or otherwise processed as accepted in the checkout and fulfilment flow. An order may be declined where permitted by law, including for payment failure, suspected fraud, pricing error or unavailability.<\/p>\n<\/div>\n<\/section>\n<\/section>\n<section class=\"chapter\">\n<div class=\"chapter-title\"><span>Chapter II<\/span><\/p>\n<h2>Processing & delivery<\/h2>\n<\/div>\n<section class=\"clause\" id=\"t07\">\n<div class=\"clause-num\">07<\/div>\n<div>\n<h3>Processing<\/h3>\n<\/div>\n<div>\n<p>Orders are usually processed within 1\u20133 business days.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t08\">\n<div class=\"clause-num\">08<\/div>\n<div>\n<h3>Cancellation<\/h3>\n<\/div>\n<div>\n<p>You may request cancellation before dispatch by contacting support@ryqelo.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t09\">\n<div class=\"clause-num\">09<\/div>\n<div>\n<h3>Address Changes<\/h3>\n<\/div>\n<div>\n<p>You may request a delivery-address change before dispatch. After the carrier has received the parcel, a change cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t10\">\n<div class=\"clause-num\">10<\/div>\n<div>\n<h3>Payments<\/h3>\n<\/div>\n<div>\n<p>Card payments are processed through Stripe. Primary card methods shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t11\">\n<div class=\"clause-num\">11<\/div>\n<div>\n<h3>Shipping Fees<\/h3>\n<\/div>\n<div>\n<p>Standard shipping is 6$ when the free-shipping minimum is not met.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t12\">\n<div class=\"clause-num\">12<\/div>\n<div>\n<h3>Free Shipping<\/h3>\n<\/div>\n<div>\n<p>Standard shipping is free when the order reaches 50.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t13\">\n<div class=\"clause-num\">13<\/div>\n<div>\n<h3>Dispatch<\/h3>\n<\/div>\n<div>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t14\">\n<div class=\"clause-num\">14<\/div>\n<div>\n<h3>Estimated Delivery<\/h3>\n<\/div>\n<div>\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate and not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t15\">\n<div class=\"clause-num\">15<\/div>\n<div>\n<h3>Tracking<\/h3>\n<\/div>\n<div>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t16\">\n<div class=\"clause-num\">16<\/div>\n<div>\n<h3>Customs and Import Duties<\/h3>\n<\/div>\n<div>\n<p>Customs duties, import charges or customs handling charges arising in the destination country are the customer’s responsibility where applicable, unless mandatory law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t17\">\n<div class=\"clause-num\">17<\/div>\n<div>\n<h3>Lost Parcels<\/h3>\n<\/div>\n<div>\n<p>If a parcel appears lost, contact support. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<\/section>\n<section class=\"chapter\">\n<div class=\"chapter-title\"><span>Chapter III<\/span><\/p>\n<h2>Returns & consumer rights<\/h2>\n<\/div>\n<section class=\"clause\" id=\"t18\">\n<div class=\"clause-num\">18<\/div>\n<div>\n<h3>EU Right of Withdrawal<\/h3>\n<\/div>\n<div>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw from the contract without giving a reason. The customer bears return shipping for a statutory withdrawal where this responsibility was clearly disclosed before purchase.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t19\">\n<div class=\"clause-num\">19<\/div>\n<div>\n<h3>Returns<\/h3>\n<\/div>\n<div>\n<p>For products covered by the ordinary return policy, a return request must be registered within 14 calendar days after receipt by contacting support@ryqelo.com. The registered address is not automatically the return address; return instructions provide the appropriate destination and steps.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t20\">\n<div class=\"clause-num\">20<\/div>\n<div>\n<h3>Return Shipping<\/h3>\n<\/div>\n<div>\n<p>For a normal change-of-mind or non-defective return, the customer pays the return shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable necessary return shipping cost.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t21\">\n<div class=\"clause-num\">21<\/div>\n<div>\n<h3>Exchanges<\/h3>\n<\/div>\n<div>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t22\">\n<div class=\"clause-num\">22<\/div>\n<div>\n<h3>Defective \/ Incorrect \/ Incomplete Goods<\/h3>\n<\/div>\n<div>\n<p>Mandatory statutory rights for defective, damaged, incorrect, incomplete or otherwise non-conforming goods are not limited by ordinary return conditions.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t23\">\n<div class=\"clause-num\">23<\/div>\n<div>\n<h3>Refunds<\/h3>\n<\/div>\n<div>\n<p>Approved refunds are generally returned to the original payment method. The internal processing target is within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. For an EU statutory withdrawal, the standard original delivery cost is refunded where required by law; supplementary delivery cost above the least expensive standard option may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t24\">\n<div class=\"clause-num\">24<\/div>\n<div>\n<h3>Personalised Goods Exception Where Applicable<\/h3>\n<\/div>\n<div>\n<p>If clearly personalised, custom-made or made-to-order goods are offered and an applicable statutory withdrawal exception applies, those goods may be excluded from ordinary change-of-mind withdrawal to the extent permitted by law. This does not remove rights relating to defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t25\">\n<div class=\"clause-num\">25<\/div>\n<div>\n<h3>Statutory Consumer Rights<\/h3>\n<\/div>\n<div>\n<p>Nothing in these Terms limits Mandatory Statutory Consumer Rights that cannot lawfully be excluded or reduced.<\/p>\n<\/div>\n<\/section>\n<\/section>\n<section class=\"chapter\">\n<div class=\"chapter-title\"><span>Chapter IV<\/span><\/p>\n<h2>Website legal terms<\/h2>\n<\/div>\n<section class=\"clause\" id=\"t26\">\n<div class=\"clause-num\">26<\/div>\n<div>\n<h3>Intellectual Property<\/h3>\n<\/div>\n<div>\n<p>Website text, design elements and other protected content may be subject to intellectual-property rights. Use beyond normal website browsing and shopping may require permission from the relevant rights holder.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t27\">\n<div class=\"clause-num\">27<\/div>\n<div>\n<h3>Liability<\/h3>\n<\/div>\n<div>\n<p>Liability is governed by applicable law. Nothing in these Terms excludes liability or consumer rights where exclusion is prohibited by law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t28\">\n<div class=\"clause-num\">28<\/div>\n<div>\n<h3>Privacy<\/h3>\n<\/div>\n<div>\n<p>Personal data is handled in accordance with the Privacy Policy and Cookie Policy.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t29\">\n<div class=\"clause-num\">29<\/div>\n<div>\n<h3>Changes<\/h3>\n<\/div>\n<div>\n<p>These Terms may be updated from time to time. The last-updated date shown on this page identifies the current published version.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\" id=\"t30\">\n<div class=\"clause-num\">30<\/div>\n<div>\n<h3>Contact<\/h3>\n<\/div>\n<div>\n<p>For order, shipping, return, refund, exchange or payment support, contact support@ryqelo.com. For privacy or data-protection matters, contact privacy@ryqelo.com.<\/p>\n<\/div>\n<\/section>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Last updated Website terms Terms of Use Terms governing website use, orders, payment, delivery, returns, refunds and applicable consumer rights. 01Scope02Website Use03Product Information04Prices and Taxes05Orders06Order Acceptance07Processing08Cancellation09Address Changes10Payments11Shipping Fees12Free Shipping13Dispatch14Estimated Delivery15Tracking16Customs and Import Duties17Lost Parcels18EU Right of Withdrawal19Returns20Return Shipping21Exchanges22Defective \/ Incorrect \/ Incomplete Goods23Refunds24Personalised Goods Exception Where Applicable25Statutory Consumer Rights26Intellectual Property27Liability28Privacy29Changes30Contact Chapter […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24472,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24472"}],"wp:attachment":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":20581,"date":"2026-07-23T14:00:50","date_gmt":"2026-07-23T14:00:50","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=20581"},"modified":"2026-09-08T12:44:35","modified_gmt":"2026-09-08T12:44:35","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/ryqelo.com\/bsite\/terms-of-use\/","title":{"rendered":"Terms Of Use"},"content":{"rendered":"

<\/p>\n