Frequently Asked Questions | RyQelo<\/title><\/p>\n<style>\n:root{\n --theme-primary:#B11226;\n --theme-secondary:#7A0C1A;\n --ink:#14161b;--text:#515760;--muted:#7a8088;--line:#e2e5e9;--soft:#f7f8f9;--soft2:#fbfbfc;--white:#fff;\n --max:1220px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px;text-decoration-thickness:1px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:5px}\n.shell{max-width:var(--max);margin:0 auto;padding:0 26px 70px;overflow-wrap:anywhere}\n.doc-head{display:grid;grid-template-columns:230px minmax(0,1fr);border-top:5px solid var(--theme-primary);border-bottom:1px solid 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0;border-top:1px solid var(--line)}.faq-group:last-child{border-bottom:1px solid var(--line)}.faq-group-title{grid-column:1;grid-row:1\/span 30;align-self:start;padding-top:3px}.faq-group-title span{display:block;margin-bottom:8px;color:var(--theme-primary);font-size:.72rem;font-weight:900;letter-spacing:.1em}.faq-group-title h2{font-size:1.2rem}.faq-group>details{grid-column:2;border-top:1px solid var(--line)}.faq-group>details:last-child{border-bottom:1px solid var(--line)}\ndetails{margin:0;background:#fff}summary{cursor:pointer;list-style:none;position:relative;padding:15px 42px 15px 0;color:var(--ink);font-weight:800}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:8px;top:12px;width:26px;height:26px;display:grid;place-items:center;border:1px solid var(--line);color:var(--theme-primary);font-size:1rem}details[open] summary:after{content:\"\u2013\"}.answer{padding:0 38px 16px 0}.answer p:last-child{margin-bottom:0}\n@media(max-width:760px){.faq-nav{position:static}.faq-group{grid-template-columns:1fr;gap:10px}.faq-group-title{grid-column:1;grid-row:auto}.faq-group>details{grid-column:1}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"doc-head\">\n<div class=\"doc-meta\"><span class=\"brandline\">RyQelo<\/span><span class=\"updated\"><b>Last updated<\/b>8 September 2026<\/span><\/div>\n<div class=\"title-stack\"><span class=\"kicker\">Help center<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lead\">Quick answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/div>\n<\/header>\n<div class=\"band\">\n<div><small>Processing<\/small><strong>1\u20133 business days<\/strong><\/div>\n<div><small>Dispatch<\/small><strong>Within 3 business days<\/strong><\/div>\n<div><small>Transit estimate<\/small><strong>7\u201315 business days<\/strong><\/div>\n<div><small>Return request<\/small><strong>Within 14 calendar days<\/strong><\/div>\n<\/div>\n<div class=\"faq-index\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\"><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy and Security<\/a><a href=\"#support\">Customer Support<\/a><\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<div class=\"faq-group-title\"><span>01<\/span><\/p>\n<h2>Orders<\/h2>\n<\/div>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"answer\">\n<p>Orders are usually processed within 1\u20133 business days.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"answer\">\n<p>You may request cancellation before dispatch by contacting support@ryqelo.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<div class=\"answer\">\n<p>You may request an address change before dispatch. After the parcel has been accepted by the carrier, an address change cannot be guaranteed and may depend on carrier handling.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<div class=\"faq-group-title\"><span>02<\/span><\/p>\n<h2>Payments<\/h2>\n<\/div>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<div class=\"answer\">\n<p>Card payments are processed through Stripe. Primary card methods shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do displayed product prices include tax?<\/summary>\n<div class=\"answer\">\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<div class=\"faq-group-title\"><span>03<\/span><\/p>\n<h2>Shipping<\/h2>\n<\/div>\n<details>\n<summary>How long does shipping take after dispatch?<\/summary>\n<div class=\"answer\">\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is tracking included?<\/summary>\n<div class=\"answer\">\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the standard shipping fee?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping is 6$ when the free-shipping minimum is not met.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When is standard shipping free?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping is free when the order reaches 50.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"answer\">\n<p>Depending on destination, route and operational arrangements, a shipment may use DHL, UPS, FedEx, USPS or YunExpress. A specific carrier is not guaranteed for an individual order.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<div class=\"answer\">\n<p>Contact support@ryqelo.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<div class=\"faq-group-title\"><span>04<\/span><\/p>\n<h2>Returns<\/h2>\n<\/div>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<div class=\"answer\">\n<p>For products covered by the ordinary return policy, register the return within 14 calendar days after receipt by contacting support@ryqelo.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping for a change-of-mind return?<\/summary>\n<div class=\"answer\">\n<p>For a normal non-defective return, including a size or preference return, the customer pays the return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping for damaged, defective or incorrect goods?<\/summary>\n<div class=\"answer\">\n<p>The merchant pays the applicable necessary return shipping cost for damaged, defective, incorrect or incomplete goods.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"answer\">\n<p>No. No restocking fee is charged.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the EU 14-day right of withdrawal?<\/summary>\n<div class=\"answer\">\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw from the contract without giving a reason. For a statutory withdrawal, the customer bears return shipping where that responsibility was clearly disclosed before purchase. Standard original delivery cost is refunded where required by applicable law.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<div class=\"faq-group-title\"><span>05<\/span><\/p>\n<h2>Refunds<\/h2>\n<\/div>\n<details>\n<summary>How long does refund processing take?<\/summary>\n<div class=\"answer\">\n<p>Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This internal target does not extend or replace any mandatory statutory refund deadline. Banks, card issuers or payment providers may require additional time to display the credit.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are refunds paid?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<div class=\"faq-group-title\"><span>06<\/span><\/p>\n<h2>Exchanges<\/h2>\n<\/div>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"answer\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<div class=\"answer\">\n<p>For a non-defective exchange such as size or personal preference, the customer pays both the return shipping cost and the replacement-item shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a problem-goods exchange?<\/summary>\n<div class=\"answer\">\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<div class=\"faq-group-title\"><span>07<\/span><\/p>\n<h2>Sizing<\/h2>\n<\/div>\n<details>\n<summary>How should I choose a size?<\/summary>\n<div class=\"answer\">\n<p>Use the Size Guide as a general body-measurement reference. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<div class=\"faq-group-title\"><span>08<\/span><\/p>\n<h2>Privacy and Security<\/h2>\n<\/div>\n<details>\n<summary>Where can I ask about personal data or cookies?<\/summary>\n<div class=\"answer\">\n<p>For privacy, personal data, consent or cookie matters, contact privacy@ryqelo.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<div class=\"answer\">\n<p>No. Do not send a full card number, CVV\/CVC, PIN or security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<div class=\"faq-group-title\"><span>09<\/span><\/p>\n<h2>Customer Support<\/h2>\n<\/div>\n<details>\n<summary>How can I contact support?<\/summary>\n<div class=\"answer\">\n<p>For orders, cancellation, address changes, shipping, tracking, returns, refunds, exchanges, sizing or payment support, contact support@ryqelo.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated Help center Frequently Asked Questions Quick answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. Processing1\u20133 business days DispatchWithin 3 business days Transit estimate7\u201315 business days Return requestWithin 14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy and SecurityCustomer Support 01 Orders How long does order processing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24465,"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24465"}],"wp:attachment":[{"href":"https:\/\/ryqelo.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}