Returns & Refunds
Return eligibility, shipping responsibility, direct exchanges, refund timing and EU statutory withdrawal rights.
No restocking fee is charged.
Change-of-mind / normal return
For products covered by the ordinary return policy, a return request must be registered within 14 calendar days after receipt. Normal non-defective reasons may include change of mind, no longer wanted, size preference or personal preference.
Return shipping: customer pays.
Damaged, defective, incorrect or incomplete goods
Contact support promptly with the relevant order information. Necessary return shipping resulting from damaged, defective, incorrect or incomplete goods is borne by the merchant.
Applicable return shipping: merchant pays.
EU statutory withdrawal
Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw from the contract without giving a reason. The customer bears return shipping where that responsibility was clearly disclosed before purchase.
Where required by applicable law, the standard original delivery cost is refunded. If a more expensive delivery option was chosen, the supplementary amount above the least expensive standard delivery option may be excluded to the extent permitted by law.
How to register and send a return
Email support@ryqelo.com within the applicable return period.
Wait for the return instructions and the appropriate return destination.
Follow the provided return steps and retain shipment evidence where appropriate.
After return handling, an approved refund or exchange is processed according to the applicable rules.
Ordinary change-of-mind returns
For an ordinary change-of-mind return, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. These conditions do not remove mandatory statutory consumer rights.
For an EU statutory withdrawal, the consumer may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, comparable to examination in a physical shop. A reduction in value may be addressed in accordance with applicable law where handling goes beyond that level.
Direct exchange costs
| Exchange reason | Return shipping | Replacement shipping |
|---|---|---|
| Wrong size preference / change of mind / personal preference / other non-defective exchange | Customer | Customer |
| Damaged / defective / incorrect / incomplete goods | Merchant | Merchant |
Refund timing and method
Approved refunds are targeted for processing within 7 business days after returned goods are received and the necessary review is completed.
The 7-business-day target does not extend, reduce or replace any mandatory statutory refund deadline. For an EU statutory withdrawal, refund timing follows applicable mandatory law.
Where permitted by applicable law, the refund may be withheld until returned goods are received or the customer provides evidence that the goods were sent back, according to the applicable legal rule.
Approved refunds are generally returned to the original payment method. Banks, card issuers or payment providers may take additional time to display the credit.
Personalised or made-to-order goods, where applicable
If clearly personalised, custom-made or made-to-order goods are offered and an applicable statutory withdrawal exception applies, those goods may be excluded from ordinary change-of-mind withdrawal to the extent permitted by law. This does not remove rights relating to defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.