Orders are usually processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@ryqelo.com. After dispatch, cancellation cannot be guaranteed.

You may request an address change before dispatch. After the parcel has been accepted by the carrier, an address change cannot be guaranteed and may depend on carrier handling.

Card payments are processed through Stripe. Primary card methods shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.

Standard shipping is 6$ when the free-shipping minimum is not met.

Standard shipping is free when the order reaches 50.

Depending on destination, route and operational arrangements, a shipment may use DHL, UPS, FedEx, USPS or YunExpress. A specific carrier is not guaranteed for an individual order.

Contact support@ryqelo.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be reshipment or refund.

For products covered by the ordinary return policy, register the return within 14 calendar days after receipt by contacting support@ryqelo.com.

For a normal non-defective return, including a size or preference return, the customer pays the return shipping cost.

The merchant pays the applicable necessary return shipping cost for damaged, defective, incorrect or incomplete goods.

No. No restocking fee is charged.

Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw from the contract without giving a reason. For a statutory withdrawal, the customer bears return shipping where that responsibility was clearly disclosed before purchase. Standard original delivery cost is refunded where required by applicable law.

Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This internal target does not extend or replace any mandatory statutory refund deadline. Banks, card issuers or payment providers may require additional time to display the credit.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a non-defective exchange such as size or personal preference, the customer pays both the return shipping cost and the replacement-item shipping cost.

For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.

Use the Size Guide as a general body-measurement reference. Product-specific size information shown on an individual product page takes priority.

For privacy, personal data, consent or cookie matters, contact privacy@ryqelo.com.

No. Do not send a full card number, CVV/CVC, PIN or security code through ordinary customer-service email.

For orders, cancellation, address changes, shipping, tracking, returns, refunds, exchanges, sizing or payment support, contact support@ryqelo.com. Business hours: Monday-Friday, 09:00-18:00.