Privacy Policy
How personal data is collected, used, shared, protected and retained, together with the rights available to individuals under applicable data-protection law.
Data controller
The data controller for personal data processed through this website is Xī xián xīnqū fēng dōng xīnchéng huán shēng yè bǎihuò diàn gāoshēng shǎnxī shěng xī xián xīnqū fēng dōng xīnchéng shàng lín jiēdào bànshì chù jīnróng gǎng B1-671 710086 92611105MAELJC0H7D 75 Huanshengye Department Store, Fengdong New City, Xixian New Area, registered at Unit B1-671, Financial Port, Shanglin Subdistrict Office, Fengdong New City Xixian New Area Shaanxi Province 710086 China, China. Privacy contact: privacy@ryqelo.com.
Personal data categories
Depending on how you use the website, we may process identity and contact details, order and delivery information, transaction references, customer-service communications, device and technical information, cookie or consent information, and other information you choose to provide.
Orders
We process order details to receive and manage purchases, confirm orders, arrange fulfilment and delivery, provide shipment information, handle cancellations, returns, exchanges and refunds, and maintain records connected with the transaction.
Payments
Payment transactions are processed through Stripe. We may receive payment status, transaction references and limited payment-related information needed to administer an order. Do not send full card numbers, CVV/CVC, PINs or security codes by ordinary email.
Customer service
When you contact customer support, we process the information needed to answer your request, verify the relevant order or account details, maintain service records and resolve the issue.
Technical information
Technical information may include IP address, browser or device information, session data, security logs and website interaction information where relevant to operation, security and permitted analytics.
Cookies
Cookies and similar technologies may be used for necessary functions and, where enabled and permitted, functional, analytics or advertising/marketing purposes. See the Cookie Policy for category-level information and preference controls.
Processing purposes
Personal data is processed to provide the website and contractual services, manage orders, process payments, deliver products, provide support, prevent fraud and misuse, protect systems, meet legal obligations, maintain records and, where applicable, operate consent-based features.
GDPR legal bases
Where the GDPR applies, processing may rely on performance of a contract, steps requested before entering a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service security where those interests are not overridden, and consent where consent is required.
Contract performance
Order, payment, delivery, return, exchange and related support data may be processed because it is necessary to perform a purchase contract or take requested steps connected with that contract.
Fraud prevention and security
We may process relevant data to prevent fraud, unauthorized transactions, abuse, security incidents and other harmful activity, and to protect the website, customers and business operations.
Service providers
We may use service providers for functions such as hosting, payment processing, fulfilment, delivery, customer support, security, technical services and permitted website operations. Providers receive data only as needed for their role and applicable legal obligations.
Payment processing
Stripe processes payment information in connection with checkout. Its handling of payment data is subject to its applicable role, terms and privacy information.
International transfers
Where personal data is transferred internationally, appropriate safeguards or another lawful transfer mechanism will be used where required by applicable data-protection law.
Data retention
Personal data is retained for no longer than necessary for the purpose for which it was collected, including order administration, customer service, dispute handling, fraud prevention, accounting, tax, legal compliance and establishment or defence of legal claims. Retention periods may differ by data category.
Your data-protection rights
Where applicable, you may have rights relating to your personal data. These rights are subject to the conditions and exceptions in applicable law.
Privacy contact
For privacy, personal-data, data-subject or consent enquiries, contact privacy@ryqelo.com.