Shipping Policy
Processing, dispatch, estimated transit, tracking, shipping fees, carriers, customs and lost-parcel handling.
Processing
1–3 business days
Orders are prepared after placement.
Dispatch
Within 3 business days
The order is handed to the shipping network.
Transit
7–15 business days
Estimated transit time after dispatch.
Delivery
Destination delivery
Final timing depends on route and delivery conditions.
Standard shipping fee
6$ when the free-shipping minimum is not met.
Free standard shipping
Available when the order reaches 50.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Carriers
The carrier used for an individual order may depend on destination, route and operational arrangements.
Address accuracy
Check the delivery address before submitting an order. Incorrect or incomplete address information can affect delivery.
Address changes
You may request an address change before dispatch by contacting support@ryqelo.com. After dispatch, a change cannot be guaranteed and may depend on carrier handling.
Cancellation
Cancellation may be requested before dispatch. After dispatch, cancellation cannot be guaranteed.
International orders and customs
Customs duties, import charges or customs handling charges arising in the destination country are the customer’s responsibility where applicable, unless mandatory law requires otherwise.
Shipment investigation process
Report a parcel that appears significantly overdue.
We review the available shipment information.
We investigate with the relevant carrier.
Reasonable delivery information may be requested where needed.
If confirmed lost, the resolution is reshipment or refund.